Submit a complaint about your degree programme or about UvA services

First talk with the people involved

Experience has shown that talking to the person concerned or responsible often leads to a solution and to mutual understanding. We recommend that you first try to find a solution together.

Independent UvA staff members such as your study adviser, a student counsellor or a confidential adviser, can help you with this.

Undesirable behaviour

Are you experiencing undesirable behaviour? We provide details on a separate page on how to make a complaint about undesirable behaviour.

How to submit a complaint

If talking doesn’t help, or if you’d rather not do so, then you can make a complaint. You can lodge a complaint as follows:

• Do you have a UvAnetID? Use this formExternal link
• No UvAnetID? Use this form if you do not have a UvAnetIDExternal link

After you have submitted the form, you will receive an automated confirmation email. 

What happens next?

Every faculty and service unit at the UvA has a complaints coordinator who deals with incoming complaints about faculty-related or practical matters. The complaints coordinator will contact you about the handling of the complaint.