Submit a complaint about your degree programme or about UvA services

First talk with the people involved

Experience has shown that talking to the person concerned or responsible often leads to a solution and to mutual understanding. We recommend that you first try to find a solution together.

Independent UvA staff members such as your study adviser, a student counsellor or a confidential adviser, can help you with this.

Undesirable behaviour

Are you experiencing undesirable behaviour? We provide details on a separate page on how to make a complaint about undesirable behaviour.

How to submit a complaint

If talking doesn’t help, or if you’d rather not do so, then you can make a complaint. You can lodge a complaint as follows:

• Do you have a UvAnetID? Go to the Digital service desk for complaints, objections and appealsExternal link.
• If you do not have a UvAnetID, go to the Digital service desk for alumni and prospective studentsExternal link.
• Select the complaints form and fill it in. 

After you have submitted the form, you will receive an automated confirmation email. 

What happens next?

Every faculty and service unit at the UvA has a complaints coordinator who deals with incoming complaints about faculty-related or practical matters. The complaints coordinator will contact you about the handling of the complaint.