Due to the ongoing coronavirus crisis, the selection tests will be held online using an online surveillance tool. Below you will find the answers to the most frequently asked questions about online proctoring.
Online proctoring makes it possible to take exams online with remote supervision. To do this, the UvA uses the tool Proctorio. The system recognises suspect behaviour and reports instances of potential fraud. Online proctoring is a form of digital supervision of exams during which no invigilator is present. After the test, the recorded images, audio and screen activity can be reviewed, thus providing a countermeasure against fraud during remote exams by means of digital supervision. This enables exams to be held in a fair manner.
The tool that the UvA uses for online proctoring is Proctorio. The software Proctorio is an add-on to the web browser on the PC or notebook that a candidate uses to take the exam. The software records audio and video to register what happens in the room in which the exam is taken, as well as the activity on the screen of your device.
After completion of the exam, the system issues a risk score for each candidate, based on parameters set by the UvA. Based on these scores, a select group of trained UvA staff members, the so-called reviewers, get to work using a review protocol agreed with the faculty.
After the exam has been completed, the IDs of all candidates will be checked to confirm that Candidate X is indeed the Candidate X taking the exam. Reviewers will only look at other data if a candidate’s risk score gives reason to do so. If, based on this protocol, a reviewer detects a potential case of fraud, an official report will be compiled and submitted to the selection committee. In other words, the reviewers are not there to assess, only to identify cases of potential fraud. The selection committee will conduct an investigation and assessment based on the official report and the information recorded by Proctorio.
Watch the video below if you want to know more about how Proctorio works and how to prepare for an online proctored exam.
Yes, you can identify yourself using your passport or ID card. However, when doing so, make sure that your citizen service number (BSN) and signature are hidden from the camera.
If there is no suitable room at home where you can take an exam alone, or there are other compelling reasons why it is not possible for you to take the exam safely and quietly, please report to the Education Desk of your degree program in good time to inquire how to submit a request to take the exam with online proctoring at a UvA location (if RIVM guidelines allow this).
We understand that this is a unique situation and that you may not be able to control everything. Please try to observe the above requirements to the greatest possible extent.
Yes, having a mirror in your room is not a problem.
We do not see a problem with this, but we recommend that you carefully consider whether any doubts could arise on this point. If so, it is better to temporarily remove the poster.
In order to be able to take an online exam, you need the following:
Note: other equipment (virtual or otherwise) is NOT allowed (e.g. a second or third screen, your mobile phone acting as an extra screen, a virtual microphone, etc.).
We ask that you first ask your housemates, friends and/or family whether you can borrow a laptop that meets the requirements stated above. If this is not possible, please, contact the designated person / department of your study programma.
Like the identification check, the ‘desk scan’ may be part of the Proctorio Practice Test and the real exam. If you skip the desk scan when asked, your exam cannot be processed. It is therefore important that you do the desk scan. For this, you must pick up your laptop and turn it so that the camera can see your entire desk/workspace. It must be clear that there are no additional materials or prohibited materials on your desk.
For the desk scan it is important that you practice this well during the Proctorio Practice Test and that you carefully consider which objects in your room/on your desk you should put somewhere out of sight during the exam.
No, this is not allowed.
No, this is not allowed.
No, this is not allowed. Proctorio will recognise any use of VPNs or anonymous proxy services. These programmes are designed to conceal your identity, and may therefore not be used during exams.
Yes, this is permitted.
Google Chrome is obligatory. Other browsers may not be used. This is because Proctorio uses a Chrome plugin.
To take a proctored exam on a Macbook (MacOS 10.15 Catalina or other type) you need to adjust the privacy settings to share your screen. Go through the following steps:
For more information or support, contact Proctorio 24/7 Support in the Live Chat or email at firstname.lastname@example.org.
We have been receiving questions about cameras and/or microphones not working in certain applications. In some cases, the cause lies in the privacy settings: The options “Allow apps to access your camera” and/or “Allow apps to access your camera microphone” are disabled. Enable this option to enable use of the microphone/camera. You can use the Proctorio Practice Test to test whether your microphone and camera are working. We ask that you do this sufficiently in advance.
No, you do not need a printer.
Yes, you can create and use a guest account on your laptop for the purposes of taking the exam.
The Proctorio extension for Chrome is only active while you are taking a proctored exam. At that time, the Proctorio shield icon changes from grey to green. In other words, the extension is not active before or after exams are taken.
1. Install Google Chrome
Install this browser using the Google Chrome website.
2. Install the Proctorio plugin
Install this plugin using the Proctorio-website.
3. Use a Proctorio Practice Test to test whether your hardware, software and internet connection are adequate
The Proctorio Practice Test tests whether your own hardware (such as your laptop and camera/webcam), software and internet connection are good enough to take the exam. Make sure that you take the Proctorio Practice Test using the same set-up that you will be using for the real exam. Also ensure that (like with the real exam) you first close all unnecessary software and websites. A stable internet connection with a minimum upload speed of 1 Mbps is recommended for Proctorio. You can check the requirements to be able to take exams on Proctorio’s website at the bottom of the page under Proctorio Minimum System Requirements.
If you experience problems while taking Proctorio Practice Test, please contact Proctorio directly. Proctorio is available 24/7 through the Live Chat in the Proctorio Practice Test or at https://proctorio.com/support.
4. Take the Proctorio Practice Test so that you know what to expect
We ask that you take theProctorio Practice Test well in advance. This give you enough time to solve any technical problems you may experience. If you have questions, please contact Proctorio first, through the Live Chat in the Proctorio Practice Test or at https://proctorio.com/support.
If you are unable to resolve the issue with their help, contact the designated person / department of your study programme.
5. Ensure that you are up to date on key topics
In order to ensure that you are well prepared for your exam, it is important that you at least know the following:
The following step-by-step guides will help you ensure that you are well prepared for the online exam:
Want to know more? Watch the video below for more information about how to prepare for an online proctored exam.
Yes, all students must practise dealing with online proctoring by taking a Proctorio Practice Test. This is of crucial importance in order to be able to take the real exam.
Before your online exam: For all technical questions about the use of Proctorio, contact Proctorio through the Proctorio Live Chat in the exam or at https://proctorio.com/support.
Any other questions about the exam can be asked through the UvA LiveChat option at examsupport.uva.nl. LiveChat can be reached 30 minutes before the start of the exam.
In the exceptional event that neither channel is able to resolve the issue, you can contact the designated person / department of your study programme.
The online proctoring software contains a chat option that is available 24/7 to solve technical problems. If the process takes too long or is not working, the chat icon will be shown and you will be asked whether you require help. You can also click the blue button at the bottom of the screen to ask for help, or navigate to www.proctorio.com/support to start the live chat. The UvA will have access to the log files afterwards and will review them if there is cause to do so.
During exams, any questions about the exam itself can be asked through the UvA LiveChat at examsupport.uva.nl. Also contact the UvA if you are experiencing problems during the exam. LiveChat can be reached 30 minutes before the start of the exam.
It is important to ensure a stable internet connection. Tip: long ethernet cables are not expensive and make your connection much more stable. If you still experience technical problems despite having a stable internet connection, you can report these to:
It is not a problem if not all details are visible, but we must be able to see the layout of the entire sheet. The photo that you upload is compared to the webcam scan. You are not allowed to make any changes after you have shown your answers to the webcam.
The selection committee will determine which aids – such as scrap paper – are allowed during the exam. This will be announced before the exam. When the use of scrap paper is allowed, we recommend that you use a clean white, blank sheet of paper.
The selection committee will determine which aids – such as graphing calculators – are allowed during the exam. This will be announced before the exam.
No, you are not allowed to take screenshots or save any exam material in any other way.
Yes, you are allowed to drink from a small bottle and consume a small snack during the exam. In other words, you should not have entire fruit baskets on your desk or make yourself a sandwich during the exam. Aside from this, your desk should be empty. You are allowed to take medication.
No, you are not allowed to go to the bathroom. Unless you have express permission from the selection committee, e.g. for medical reasons. You should therefore make sure to go to the bathroom before you start the exam.
After uploading a file to TestVision, the file name is shown. You can view the uploaded file, remove it and/or upload another file if desired.
Fraud is assessed among others by looking for the behaviour and actions described below. Note: the faculty determines, before the exam is held, which behaviour and actions will be given the greatest weight.
See the infographic explaining how proctored exams are analysed.
Online proctoring software identifies suspicious behaviour, but does not determine whether fraud has been committed. The identification of potential cases of fraud is carried out by a select group of trained UvA staff, referred to as reviewers, who will monitor the recordings after the exam has been completed, following a specific protocol. If, based on this protocol, a reviewer detects a potential case of fraud, an official report will be compiled and submitted to the selection committee. The reviewers do not assess, they only identify potential cases of fraud. The selection committee investigates and adjudicates based on the official report.
The data is stored in an encrypted form in an environment that can only be accessed by authorised UvA staff. After the stored video and sound data has been assessed, it is deleted as soon as possible (check the privacy statement for the exact timeframes).
No. Your data can only be used to detect fraud.
We consider your privacy to be a very important aspect in this process. We have concluded a data processing agreement with Proctorio and formulated a privacy statement outlining which information Proctorio and UvA process and how your privacy is safeguarded.