When the informal route does not lead to a solution, a formal procedure may provide a result. To initiate a formal procedure, you can file a complaint, an objection or an appeal. The study adviser or student counsellor can advise you on this. The period within which you can file an objection or appeal is six weeks from the date on which a decision was issued.
A complaint relates to conduct towards you. You cannot submit a complaint against a general rule.
If you have been subjected to undesirable behaviour such as sexual harassment, aggression, stalking, violence or discrimination, you can approach a confidential adviser. Every faculty has one and you can contact any of the University’s confidential advisers, not just that of your own faculty.
If you are not satisfied with how your complaint has been handled, you can submit a complaint to the Complaints Committee of the University of Amsterdam.
An objection relates to a decision that the Executive Board has taken against you, for example concerning registration, tuition fees or a financial arrangement. The period within which you can file an objection is six weeks from the date on which a decision was issued. The Arbitration Committee for Student Objections will consider the case and recommend that the Executive Board either uphold the decision or take a different decision.
If you do not agree with a decision taken by an examiner or the Examinations Board of your degree programme (for example regarding the sequence, approval, marking or resits of courses, practical training, examinations or papers), you may file an appeal with the Examination Appeals Board (COBEX). The deadline for filing an appeal is six weeks from the date on which a decision you are appealing was issued. If you are thinking of filing an appeal with COBEX, it is advisable to contact the relevant Examinations Board as soon as possible.
Submitting a complaint, objection or appeal takes place via the digital service desk. Follow these steps:
Disclaimer: This translation is provided for information purposes only. In the event of a difference of interpretation, the original Dutch version of this text is binding.