- Fully switch off all other (personal and/or mobile) devices, other than your computer, that you use for UvA services. Failing to switch these off will increase the chances of you still getting stuck.
- Go to: https://id.student.uva.nl.
- Click on 'Forgot password'.
- Follow the steps on the website.
Note: This procedure only works if you have entered a private email address in Studielink. Is this email address no longer valid? Then change it in Studielink.
Have you successfully completed step 1? Then re-enter your new password on all your (personal and/or mobile) devices in all applications where you use this password, such as UvA services (UvAmail*, printers, Wi-Fi), UvA apps (Office, Onedrive, Teams) and UvA websites (student.uva.nl, Canvas). This is an important step. There is a chance that your account will be blocked if you forget to do this, for example because your browser has saved your old password and you have tried to log in several times. After logging in several times with your old password, your UvAnetID will automatically be blocked. You want to avoid this.
*See the page Change password for mail on mobile devices for more information.
Do you use an UvA wireless network, such as 'uva' or 'eduroam'? Break the connection and reset it with your new password. This can apply to your own computer, smartphone and tablet. Read here what to do when eduroam does not accept the new password.
Note: If your new password doesn’t work, try to log in again after half an hour. Does it still not work? Contact the Service Desk ICT Services.
Service Desk ICT Services
T: +31 (0)20 525 1402, Mon. to Fri. 8.00 - 18.00.