UvA Students

FAQ

What kind of software do I have to download to connect to the UvA networks ‘eduroam’ and ‘uva’?

To optimize your connection to the UvA networks ‘eduroam’ and ‘uva’ you have to download software. The software Secure W2 configures your device automatically in order to guarantee a safe connection to the UvA networks.

Which systems are supported?

  • Windows Vista
  • Windows XP
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows RT

The WiFi portal describes all steps required to connect to UvA wireless for:

  • Windows
  • MAC OS X Tiger
  • MAC OS X Leopard
  • MAC OS X Snow Leopard
  • MAC OS X Lion
  • MAC OS X Mountain Lion
  • Mac OS X Mavericks
  • Mac OS X El Captain
  • iPhone/iPod/iPad
  • Android
  • Windows Phone
  • BlackBerry
  • Linux
  • Chrome OS

In principle, any system with software for safety protocol 802.1x/TTLS (pap) or 802.1x/PEAP (mschapv2) can connect wirelessly to 'eduroam' or 'UvA'.

Where can I find more information on how to connect my laptop, phone or tablet to the UvA Wireless network?

The Dutch-language wiki page  Mobiele toegang UvA (UvA Mobile Access) includes answers to questions about connecting to the UvA’s online services (email, printing, internet, etc.) on tablets and smartphones. This wiki is an initiative by UvA employees to help each other and share knowledge. The website is only available in Dutch.

Where can I direct my questions or comments about UvA Wireless or 'eduroam'?

For support when installing or configuring the SecureW2 software, please contact the Library. When reporting installation and configuration issues, please provide the following information:

  • Your operating system
  • Brand/model of wireless adapter
  • Hotspot location
  • Your UvA-net ID
  • The time the problem occurred

Can I use the open Wi-Fi network?

The ‘UvA Open Wi-Fi’ network is an unsecured network provided for visitors without an UvA-net ID or who do not work for an educational institute with access to the ‘eduroam’ wireless network. Open Wi-Fi is not as fast as ‘eduroam’ and requires users to log with each use. It is best to always use the ‘eduroam’ wireless network, which is faster and more secure.

Published by  ICT Services

3 August 2018